FAQs
Have a question about our products or ordering from us? Our FAQs might have the answer.
If not, please contact us, and we'll be happy to help.
Where do you make your clothes?
Where do you make your clothes?
Our clothing is made in India at a SEDEX-accredited factory that shares our commitment to ethical and sustainable manufacturing. Every step of production meets rigorous environmental and social standards.
What fabric do you use?
What fabric do you use?
All of our pieces are made from 100% GOTS-certified organic cotton – soft, breathable and kind to both skin and planet.
How do you package your products?
How do you package your products?
All orders are sent in recycled poly mailing bags to help minimise our environmental impact. If you opt for gift wrap at checkout, your items will arrive inside a branded box with tissue paper, protected by an outer poly mailing bag.
Can I return or exchange an item?
Can I return or exchange an item?
Yes! We accept returns within 14 days of delivery for unused, unworn items (excluding sale items and gift cards). You can find full details on how to return your item on our Returns page. We do not currently offer direct exchanges – please return your item and place a new order.
Do you offer international shipping?
Do you offer international shipping?
Not at the moment. We currently only ship within the UK.
Do you offer gift wrap?
Do you offer gift wrap?
Yes – gift wrap can be selected at checkout for a small extra charge. Your items will be wrapped in branded tissue paper and placed inside a Playtime Prints box.
How are you a sustainable brand?
How are you a sustainable brand?
We believe sustainability isn’t optional – it’s the only way to do business. From our 100% organic cotton, eco-friendly production methods (including a dyeing process that recycles 99% of its water), to our unisex, generously sized designs that are made to last and be shared, every part of our process is built with the future in mind. Learn more on our Sustainability page.