Delivery & Returns
Delivery
Order before 1pm Monday to Friday (excluding public holidays) and we’ll dispatch your order the same day.
Please note: this applies to in stock items only and does not include pre-order products.
UK standard delivery (3-5 working days):
Free on orders over £60 or £3.45.
UK next working day delivery:
£4.29 (order by 1pm Monday - Friday).
We currently only offer delivery within the UK.
Returns
We hope you love your Playtime Prints purchase but, if something’s not quite right, we offer a 14-day returns policy.
To start a return please e-mail hello@playtimeprints.co.uk with your order number and the details of the item(s) you wish to return. We’ll then send you a returns form and mailing address.
- Returns must be requested within 14 days of receiving your order.
- Items must be unused and in original condition.
- Please retain proof of postage as we cannot refund lost or unreceived items.
- Original delivery costs are non-refundable unless the product is being returned for a fault/defect.
- Customers are responsible for return postage costs for unwanted items.
Once we have received and inspected your return, we’ll confirm by e-mail whether a refund has been approved. If accepted, your original payment method will be refunded within 10 business days.
Please note: we are unable to accept returns on sale items or gift cards.
Exchanges
We don’t currently offer direct exchanges. If you need a different size or style, simply return the original item and place a new order. We’ve found this is the quickest way to get the right product to you.
Cancelling or amending your order
To cancel or amend your order, please e-mail hello@playtimeprints.co.uk as soon as possible.
We’ll do our best to help but once your order has begun processing, we may not be able to make changes.